Pickup runs

A pickup run is one driver’s trip to collect parcels from merchants.

Plan the run

1. Open Operations → Pickup Runs and choose New Pickup Run.
2. Choose the driver, the vehicle, and the date.
3. Add merchant stops: one stop for each merchant the driver should visit. Add an expected parcel count if you know it.
4. Optionally add parcels that are already booked: use Add Parcels to pick from the parcels ready for pickup, or Scan Parcels to scan their VR codes.
5. Choose Start. A run needs at least one merchant stop before it can start.

At the merchant

The driver sees the run on their Today screen. At each stop they record:

• Collected, with the actual number of parcels and at least one proof photo, or
• Failed, with a reason (shop closed, nothing ready, and so on).

Parcels already on the run can be scanned with Scan Pickup to mark them PICKED_UP.

Back at the office

Proof photos let the office type in parcels that were not booked in advance. Open the run, review each stop’s photos in the workspace, and enter the parcels against that stop. The page shows how many you have entered against the collected count so nothing is missed.

Complete the run

Choose Complete when every stop has a result. Collected parcels then go to Hub Scanning.

Caution

A pickup result entered by mistake can be reversed from the run detail. You must give a reason, and the reversal is recorded in the audit log.