Users and roles
Everyone who signs in to your workspace needs a user account. Open System → Users.
User types
Section titled “User types”Every user has a type, which decides the screens they see:
- Staff for office, dispatch, hub, finance, and management. They use the full dashboard.
- Driver for riders and drivers. They get the simplified driver screens. See Using MMDeliApp as a driver.
- Merchant for your customers who book their own parcels. They only see their own parcels, payouts, and reports.
Built-in roles
Section titled “Built-in roles”A role is a named set of permissions. Every workspace starts with these:
| Role | Suited to | Highlights |
|---|---|---|
| Super Admin | The owner | Can do everything, always |
| Admin | Trusted managers | Every permission |
| Manager | Operations leads | Runs, hub, D2D, cash, payouts, journals, users; cannot delete users or manage roles |
| Accountant | Finance team | Collections, payouts, journals, reports, settlements; read-only on operations |
| Staff | Office and hub staff | Parcels, runs, hub scanning, sorting, recording collections |
| Driver | Riders | Their own runs and results only |
| Merchant | Customers | Their own parcels, pickup requests, payouts, and reports |
To adjust a role, open System → Roles & Permissions, choose the role, and tick or untick permissions. You can also create new roles, for example “Hub Supervisor”.
Add a user
Section titled “Add a user”- Choose Add User.
- Enter the name, and an email or a phone number. Phone numbers look like
09123456789. - Pick the user type and role.
- Leave the password blank to auto-generate one, and tick Send login credentials via email if the person has an email address. For phone-only users, share the password with them in person.
- Save. The person must change the password on their first sign-in.
Deactivate instead of delete
Section titled “Deactivate instead of delete”When someone leaves, choose Deactivate. They can no longer sign in, but their name stays on the parcels, runs, and journal entries they touched. This keeps your audit history intact.
Audit log
Section titled “Audit log”Admins can open Audit Logs to see who created, changed, or deleted records, filtered by type and action. Sign-ins are recorded too.