Frequently asked questions
Why can’t I add this parcel to a run?
Section titled “Why can’t I add this parcel to a run?”The scan message tells you the parcel’s status. Delivery runs and handoffs only accept parcels that are at the hub, sorted, or in transit. Usually the parcel was never scanned in on Hub Scanning. See the parcel lifecycle.
A driver recorded the wrong result. How do I fix it?
Section titled “A driver recorded the wrong result. How do I fix it?”Open the delivery run, find the parcel, and choose Reverse result with a reason. If the merchant was already paid for it, void that payout first. See Delivery runs.
Someone sees a menu they shouldn’t, or can’t see one they need.
Section titled “Someone sees a menu they shouldn’t, or can’t see one they need.”Menus follow permissions. An admin can change the person’s role in Users, or adjust the role in Roles & Permissions. See Users and roles.
A driver’s photos did not upload.
Section titled “A driver’s photos did not upload.”Photos taken without signal are kept on the phone and uploaded later. Ask the driver to open the app with a connection and leave it open for a minute. Clearing browser data before that will lose them.
Can I change my company’s subdomain?
Section titled “Can I change my company’s subdomain?”Not from inside the app. Email support@mmdeliapp.com and we will arrange it.
Can I get my data out?
Section titled “Can I get my data out?”Yes. Every list (parcels, master data, runs, journal entries, reports) has an Export to Excel. For a complete export, contact support.
Who can see our data?
Section titled “Who can see our data?”Only your users. Each company’s data is kept separate. The MMDeliApp team only looks at it when you ask us to help.
How do I contact support?
Section titled “How do I contact support?”Email support@mmdeliapp.com in English or Burmese and include your company subdomain.