Booking parcels

Ways to create parcels

Open Parcels and choose New Parcel. Choose the merchant, then fill in the recipient name, phone, address, and township. Add the COD amount and the weight.

The fee breakdown updates as you type: delivery fee, weight charge, and total, using your pricing settings. You also choose who pays the delivery fee:

Recipient pays the driver on delivery, on top of the COD.
Merchant due is deducted from the merchant’s next payout.
Merchant paid means the merchant has already paid.

VR codes and tracking codes

Each parcel gets two codes:

The VR code is printed on the label and used for every scan.
The public tracking code is safe to share with the recipient. It works with public tracking and the External API.

Printing labels

Open a parcel and choose Print Label, or select up to many parcels in the list and choose Print Labels. Labels open in a print-ready page. Use the printer settings described in Company settings.

Pickup requests

When a parcel is ready, choose Request Pickup (merchants can do this themselves). The parcel moves to PICKUP_REQ and appears for dispatch when building the next pickup run.

Cancelling

Cancel a parcel only before it is out for delivery. Cancelled parcels disappear from the active lists but remain in reports and the audit log.