Delivery runs

A delivery run is one driver’s route for the day.

Build the run

1. Open Operations → Delivery Runs and choose New Delivery Run.
2. Choose the driver, the vehicle, and the date.
3. Add parcels with Add Parcels, which lists parcels that are at the hub, sorted, or in transit, or use Scan Parcels while loading the vehicle.
4. Choose Start. Every parcel on the run moves to IN_TRANSIT, and the driver sees them on their Today screen.

Until the run starts you can still change the driver. Use this when someone calls in sick.

While the driver is out

Results appear on the run as the driver records them:

• Delivered: with the amount collected, the receiver’s name, and proof photos.
• Failed: with a reason.

The run totals update live: delivered count, failed count, and cash collected.

Returns

Failed parcels come back to the hub. Use Scan Returns on the run to confirm each one has physically returned. It moves back to AT_HUB, ready for another attempt.

Complete the run

When every parcel has a result and returns are scanned, choose Complete. You can then record the cash collection for the driver.

Fixing a result

If a driver tapped the wrong result, open the parcel on the run and choose Reverse result. You must enter a reason. The parcel goes back to IN_TRANSIT so the correct result can be recorded.

Caution

If the merchant has already been paid for that parcel, void the payout first. MMDeliApp blocks the reversal until you do, so the books stay correct.

Adjusting amounts

When the amount actually collected differs from the parcel’s COD (a discount agreed with the recipient, for example), users with permission can adjust the amount on the run, with a reason. The adjustment flows through to collections and payouts.

Export

Use Export on a run to download its parcel list, for printing a manifest or sharing with the driver.